FAQs
Currency and Payment Methods
All prices in the HMF Shop are presented in US dollars. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.
We accept payments from Visa, MasterCard, American Express, Discover, and Diners Club debit and credit cards.
ORDER PROCESSING: Orders are usually processed within 72 hours from the time of order unless otherwise noted in the product description.
Shipping Your Order
DOMESTIC SHIPPING OPTIONS:
FLAT RATE SHIPPING: A flat rate of $8.00 is applied to orders less than $60 unless otherwise noted in the product description. Domestic shipping is FREE for orders over $60. Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order. US orders will ship via USPS and generally take up to 1 week to arrive.
PICKUP IN STORE: Orders can be picked up Monday – Friday from 9:00 AM – 4:00 PM. An email will be sent when your order is ready for pickup. Please call before arriving to make sure a staff member is available to assist you.
Hartford Marathon Foundation
351 Main Street
East Hartford, CT 06118
860-652-8866
PICKUP AT HMF EVENT: New products ordered prior to an HMF Event will be available for pickup at Packet Pickup and on Race Day. An email will be sent to you with pick up details prior to the event date. Alternative pick up arrangements can be made by emailing merchandise@hartfordmarathon.com.
INTERNATIONAL SHIPPING:
A flat rate of $20. Is applied to international orders. Delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Please take this into account before ordering. If your package hasn’t arrived within 5 weeks of shipment, please email merchandise@hartfordmarathon.com for assistance.
Returns and Exchanges
Support & Contact Us
For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email merchandise@hartfordmarathon.
Product Fit & Sizing
Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest.
Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart, if available.
Gift Cards
To redeem in the HMF Shop, simply use the code from the gift card during checkout. Gift cards for the HMF Shop can also be used to register for HMF Events but will require obtaining a race registration promo code through these steps:
1. Email Registration@hartfordmarathon.com with the following details:a. Name of the person registering for the race
b. Race name (specify race distance, if applicable)
c. Age group i.e. Adult, Student (18-21), Child (5-17)
d. Last four digits of HMF Shop gift card
PLEASE NOTE:
- If the value of your gift card is less than the amount due, any remaining balance will need to be paid via credit card.
- If the value of your gift card is greater than the amount due, the remaining balance will remain on the gift card and can be used within the HMF Shop or toward another race registration (follow the above steps to obtain a new promo code for race registration).
Email questions to merchandise@hartfordmarathon.com