FAQs

Currency and Payment Methods

All prices in the Hartford Marathon store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.

We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Returns and Exchanges

RETURNS
Items must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags & packing slips where applicable. Please email merchandise@hartfordmarathon.com with your intention to return and the tracking number of the return shipment. We can not guarantee items returned without a tracking number will be refunded in a timely manner.
Customer is responsible for return shipping.
 
EXCHANGES
If you’d like to exchange an item for another style or size, please reference your order
number and send us an email at merchandise@hartfordmarathon.com
Customer is responsible for return shipping.
 
Address for returns/exchanges:
TVP c/o HMF
Attn: Returns/exchanges
612 Corporate Way
Unit 2
Valley Cottage, NY 10989

Support & Contact Us

For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email merchandise@hartfordmarathon.com. Customer Service phone number is 860-652-8866, x122.

Product Fit & Sizing

Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. Each product page has a sizing chart link with instructions on how to measure appropriately.

Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.

Shipping Your Order

Orders are processed within 72 hours from the time of order. Once an order is processed, it is put into production and sent out for shipping. Upon shipment you will receive an email with tracking information for your package.

We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost.

US orders will ship via USPS and generally take between 1-2 weeks to arrive. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India, and Africa can take upwards of 2 months. Please take this into account before ordering. 

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order.

Due to constraints of international shipping, we are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email merchandise@hartfordmarathon.com and we will get things squared away for you!