FAQs
Currency and Payment Methods
All prices in the Hartford Marathon store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.
We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Returns and Exchanges
Support & Contact Us
For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email merchandise@hartfordmarathon.
Product Fit & Sizing
Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. Each product page has a sizing chart link with instructions on how to measure appropriately.
Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.
Shipping Your Order
Orders are usually processed within 72 hours from the time of order unless otherwise noted in the product description. Once an order is processed, it is put into production sent out for shipping. Upon shipment you will receive an email with tracking information for your package.
We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost.
US orders will ship via USPS and generally take between 1-2 weeks to arrive. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India, and Africa can take upwards of 2 months. Please take this into account before ordering.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order.
Due to constraints of international shipping, we are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email merchandise@hartfordmarathon.
Gift Cards
Gift Cards can be used to register for HMF Event races by following these instructions:
1. Choose the race(s) you wish to run. All 2023 races for which registration is now open are listed at hartfordmarathon.com.
2. To receive a code that can be used for race registration, email Registration@hartfordmarathon.com with the following information:
a. Last four digits of HMF Gift Card
b. Race name and distance if applicable (5K, 10K, team relay, half-marathon)
c. Age group (Adult, Student (18-22), Child (5-17))
3. The Registration Manager will email you a Promotional Discount Code that can be entered into the registration system prior to checkout. Gift cards can only be used toward entry fees. Codes won’t work for additional swag purchases or add-ons. If the value of your gift card if less than the amount due, any remaining balance will need to be paid via credit card. If the value of your gift card is greater than the amount due, the remaining balance will remain on the card, and can be used for another race registration or at the HMF Shop.
4. If there are multiple races that you wish to register for, please indicate this in your email.
Please allow 2 business days to receive your code.
Email questions to merchandise@hartfordmarathon.com