FAQs

 

Currency and Payment Methods

All prices in the HMF Shop are presented in US dollars. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.

We accept payments from Visa, MasterCard, American Express, Discover, and Diners Club debit and credit cards.

ORDER PROCESSING: Orders are usually processed within 72 hours from the time of order unless otherwise noted in the product description.

 

Shipping Your Order

DOMESTIC SHIPPING OPTIONS: 

FLAT RATE SHIPPING: A flat rate of $8.00 is applied to orders less than $60 unless otherwise noted in the product description. Domestic shipping is FREE for orders over $60. Once your order ships, you will receive an email with a tracking number and the service that was used to ship your order. US orders will ship via USPS and generally take up to 1 week to arrive.

PICKUP IN STORE: Orders can be picked up Monday – Friday from 9:00 AM – 4:00 PM. An email will be sent when your order is ready for pickup. Please call before arriving to make sure a staff member is available to assist you.

Hartford Marathon Foundation
351 Main Street
East Hartford, CT 06118  
860-652-8866

PICKUP AT HMF EVENT: New products ordered prior to an HMF Event will be available for pickup at Packet Pickup and on Race Day. An email will be sent to you with pick up details prior to the event date. Alternative pick up arrangements can be made by emailing merchandise@hartfordmarathon.com.  

INTERNATIONAL SHIPPING: 
A flat rate of $20. Is applied to international orders. Delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Please take this into account before ordering. If your package hasn’t arrived within 5 weeks of shipment, please email merchandise@hartfordmarathon.com for assistance.

Returns and Exchanges

RETURNS
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please email merchandise@hartfordmarathon.com with your intention to return and the tracking number of the return shipment. Customer is responsible for return shipping.
 
EXCHANGES
If you’d like to exchange an item for another style or size, please reference your order number and send us an email at merchandise@hartfordmarathon.com
Customer is responsible for return shipping.
 
Address for returns/exchanges:
Hartford Marathon Foundation
Attn: Returns/exchanges
351 Main Street
East Hartford, CT 06118

Support & Contact Us

For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email merchandise@hartfordmarathon.com. Customer Service phone number is 860-652-8866, x122.

 

Product Fit & Sizing

Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. 

Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart, if available. 

 

Gift Cards

To redeem in the HMF Shop, simply use the code from the gift card during checkout. Gift cards for the HMF Shop can also be used to register for HMF Events but will require obtaining a race registration promo code through these steps:

1. Email Registration@hartfordmarathon.com with the following details:
    a. Name of the person registering for the race
    b. Race name (specify race distance, if applicable)
    c. Age group i.e. Adult, Student (18-21), Child (5-17)
    d. Last four digits of HMF Shop gift card
NOTE: If there are multiple races that you wish to register for with a gift card, please indicate name, race, distance and age group for each event.


2. The registration manager will email you a unique promo code (please allow two business days). Enter that unique promo code when prompted during checkout within registration for the event. The promo code can only be used toward race entry fees (codes won’t work for additional swag purchases or add-ons within the registration system).

 

 PLEASE NOTE:

  • If the value of your gift card is less than the amount due, any remaining balance will need to be paid via credit card.
  • If the value of your gift card is greater than the amount due, the remaining balance will remain on the gift card and can be used within the HMF Shop or toward another race registration (follow the above steps to obtain a new promo code for race registration).

Email questions to merchandise@hartfordmarathon.com